Online Shopping Support

This page provides general guidance and answers to common questions.

For detailed legal terms, please review our official policy pages:

For Tattoo Information Support:

If you are ready to book a with one of our artists, please use our Artist Booking contact form.
If you have questions regarding our tattoo booking process, please see our Tattoo Support Page

Shipping

Orders are fulfilled from Japan.

Processing typically takes 3–7 business days. During limited releases or high-volume periods, processing times may be extended.

Delivery times vary by destination and are shown at checkout.

We ship to many countries worldwide. Available shipping destinations and rates are shown at checkout.

For full details regarding shipping timelines, customs responsibilities, and delivery conditions, please review our Shipping Policy.

International Orders

Import duties, VAT, and customs fees are the responsibility of the recipient and are not included in product prices or shipping charges.

For full details, please see our Shipping Policy.

Package Theft

If your tracking shows “delivered” but you cannot locate your package:

Check with neighbors or building management
Contact your local delivery office

If you need assistance, or full details regarding delivery responsibility, please review our Shipping Policy.

Returns, Exchanges, & Refunds

All sales are final except for defective items. We accept returns on eligible items within the stated return window.

Limited releases, final sale items, and certain products may not be eligible for return.

We cannot:

Cancel orders once payment has been processed
Change shipping details after dispatch
Add or modify items after checkout
Exchange clothing for sizing

To request a return and see our full eligibility requirements and refund conditions, please review our Return & Refund Policy.

Payment Methods

International Orders (Outside Japan)

We accept:

Credit Card (VISA, MasterCard, American Express, JCB)
Shop
Apple Pay
Google Pay
PayPal

Available payment methods may vary depending on your region and device.

Domestic Orders (Inside Japan)

We accept:

Credit Card (VISA, MasterCard, American Express, JCB)
Shop
Apple Pay
Google Pay
PayPal
Paidy (Convenience Store Payments: 7-Eleven, FamilyMart, Lawson, Mini Stop)

Payment options are displayed at checkout.

Currency

All prices are displayed in Japanese Yen (JPY).

If a currency converter is available on your device or browser, displayed exchange rates are estimates only. Your bank or payment provider determines the final exchange rate charged.

Sizing

Please review product descriptions carefully before purchasing.

Sizing information is provided on each product page. Please review the size chart carefully before placing your order.

There is no universal apparel sizing standard. To find the best fit, we recommend measuring garments you already own and comparing them to our size charts.

Measuring Guide

To ensure the best fit, measure a garment you already own and compare it to our size chart.

Shirts

Length
Lay your shirt flat. Measure from the top of the collar to the bottom hem.

½ Chest
Lay the shirt flat. Measure across from one armpit to the other.

Jumpers, Hoodies, Sweaters

Chest
Lay flat. Measure from one shoulder seam across to the other.

Center Back
Measure from under the hood or collar seam down to the bottom hem.

Bottoms

Waist
Measure around the waistband of your pants, or around your own waist at the height you prefer.

Length
Measure from the top of the waistband to where you want the cuffs to sit.

Tips

Always measure a garment you are comfortable wearing.
Compare your measurements carefully with the size chart on the product page.
Due to manufacturing variations, slight measurement differences may occur.

Restock / Out of Stock Items

Many items are produced in limited quantities and may not be restocked.

If there is a specific item you are hoping to see restocked, please contact us via our contact form.

We occasionally restock certain items if demand allows.

For updates on future releases, please follow our official channels.

Accounts & Signing In

Click the menu icon (upper left) and select “Sign In.”

If you do not have an account, you may create one during checkout.

An account allows you to:

View order history
Track orders
Save shipping information

If you experience login issues, please use the password reset function

Order Changes & Cancellations

Orders cannot be modified or canceled once processing has begun.

During limited releases, cancellation requests may not be possible.

Ethics & Sustainability

Please see our statement on Ethics and Sustainability for more information

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:

Your order number
Clear photos of the item and packaging

We will review your request and provide next steps.

Got More Questions?

If you cannot find your answer here, please contact:

support@invasion.club

Please include your order number for faster assistance.

Your cart